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The Role


*
Job description




* Focus on customer satisfaction and the increase of revenues;
* Communicate with customers to confirm and follow up customers’ requests
based on AC standing Call Script;
* Arrange the planning activities according to the service request,
engineer's competence and delivery status of parts and so on;
* Follow up the execution status of contracts and internal orders to close
them timely;
* Support service managers via feedback on performance of technicians on
competence working attitude, and efficiency;
* To cooperate with other department/teams (such as financial, sales,
operation department) to facilitate pending problems solving and execution of
forward planning, if need;
* Provide data reports including WIP / ECB/ NIS and so on to supervisor
correctly and timely
* Be familiar with SAP/ CRM/ other relevant system





What you can expect from us?



A friendly, family-like atmosphere.

Plenty of opportunities to grow and develop.

A culture known for respectful interaction, ethical behavior and integrity.

Potential to see your ideas realized and to make an impact.

New challenges and new things to learn every day.

Access to global job opportunities, as part of the Atlas Copco Group.






What we expect of you?


Experience requirements

* More than 2 years’ experience in compressor equipment service or related
equipment;
* Experience in service support role in a customer orientated business
environment;
* Good communication skills



Knowledge

* Basic English in speaking and reading;
* Good computer skills including Microsoft series.



Educational requirements

- College graduated or above, majored in mechanical engineering or equivalent.








City
wuxi